FAQs Archive - Page 2 of 2

There where no fee on my windshield?

admin2025-10-02T11:17:52+00:00

The first notice from OPARKO is merely a reminder, sent to ensure that the parking fee has been received, as we cannot guarantee that a issued parking fine will remain on the windshield until you return to the car. When [...]

There where no fee on my windshield?admin2025-10-02T11:17:52+00:00

How we handle your complaint?

admin2025-10-02T11:19:07+00:00

1) Once we have received your inquiry, our Complaints Department will assess the case and then return our assessment to you in writing. Our handling time is approx. 10 working days, after which you will receive our assessment of the [...]

How we handle your complaint?admin2025-10-02T11:19:07+00:00

When is a fee issued?

admin2023-05-08T08:48:38+00:00

If you do not park according to the terms in a private parking area managed by us, a parking fee will be issued. The parking fee is issued according to the private law rules for parking.

When is a fee issued?admin2023-05-08T08:48:38+00:00

I was only parked shortly?

admin2025-10-02T11:27:43+00:00

In areas where both stopping and parking are prohibited, the observation time is 0 minutes. In areas where parking is prohibited, it is normal procedure to observe the car before a charge is imposed.

I was only parked shortly?admin2025-10-02T11:27:43+00:00

Can I postpone payment?

admin2023-05-08T08:48:18+00:00

No. It is not possible to postpone the payment deadline for an imposed parking fee.

Can I postpone payment?admin2023-05-08T08:48:18+00:00

How to submit a complain?

admin2025-10-02T11:18:39+00:00

If you for some reason want to complain about a fee please contact us via the form above. Be as specific as possible and remember to provide us with relevant attachements, ex receits.

How to submit a complain?admin2025-10-02T11:18:39+00:00

Payment via the QR-code?

admin2025-10-02T11:06:33+00:00

Scan the QR code on the charge notice using your phone’s camera. Tap the link that appears on your screen and select “Continue to case form.” Fill out the form with your reference number, license plate number, and accept the [...]

Payment via the QR-code?admin2025-10-02T11:06:33+00:00

I wasn’t aware of the parking terms?

simon@parkeringskompagniet.dk2025-10-02T11:28:57+00:00

When parking, you as the driver of the parked car has an obligation to find out about the conditions that apply in the area. Your responsibility is to read the signs where you park. If the statutory signs are posted [...]

I wasn’t aware of the parking terms?simon@parkeringskompagniet.dk2025-10-02T11:28:57+00:00

Payment via bank transfer?

simon@parkeringskompagniet.dk2025-10-02T11:20:26+00:00

You can pay by adding the serial number from the fee or your car's registration number as text when transferring to: Bank: Djursland's bank Account information: Reg: 7264 Account: 0001408595 For international transactions: IBAN DK0772640001408595 BIC/SWIFT DJURDK22

Payment via bank transfer?simon@parkeringskompagniet.dk2025-10-02T11:20:26+00:00

When can I expect a reply?

simon@parkeringskompagniet.dk2025-06-02T10:59:35+00:00

We strive towards replying to your complaint within 10 work days. In extra busy periods this might take a little longer. If you received an autoreply when filling in your complaint rest asured that we received it correctly, and you [...]

When can I expect a reply?simon@parkeringskompagniet.dk2025-06-02T10:59:35+00:00