Scan the QR code on the charge notice using your phone’s camera. Tap the link that appears on your screen and select “Continue to charge form.” Fill out the form with your charge ID, license plate number, and email address, and accept the terms and conditions. Press “Continue” to proceed to the payment page. Here, you can easily pay your charge using our payment option. Note: If you have already received the charge via e-Boks, email, or a letter from our collection agency, the payment option via QR code will not be available.

We manage private parking areas. Private property rights and the Contracts Act apply here, unlike the public parking areas, which are regulated by the provisions of the Traffic Act. An owner of a parking area can, according to general property law, set the rules for the use of the parking areas that belong to the property. An owner can also choose to let a private parking company manage the area, for example Oparko. We will then supervise that the parking rules are observed. The collaboration partner determines the rules for the area together with us. Signs are set up so that the conditions are visible to everyone who drives into the area. However, it is your responsibility as a parker to inform yourself and familiarize yourself with the conditions that apply to the space in which you wish to park. If you do not comply with the conditions that apply to the individual space, you may be charged a parking fee. This regardless of what the rules say, and it's irrelevant here if you haven't seen the terms signs. The parking fee must cover the administration of the parking scheme and is done in accordance with contract law. In areas with private parking supervision, at the entrance to the area via signage, attention must be drawn to the fact that the area is private and that special rules for parking apply. When you choose to pass the entrance sign with the white "P" and park in a private area, you tacitly accept the rules indicated on the sign in the area and enter into an agreement in accordance with the Contracts Act. In the parking area itself, the parking rules must appear clearly from the signage. It is your own responsibility to familiarize yourself with the rules before you park. If you have parked in violation of the rules, the Parking Company issues a parking fee. If possible the parking fee will be placed under the windscreen wiper. If not possible it will be sent to the address of the owner of the car. The parking fee also states the consequences of failing to pay. It is not our responsibility that the parking fee remains until you return to the car. When a parking fee is issued, we directs the inquiry to the Central Register of Motor Vehicles, which provides information on the owner/user of the car. We have access to the Motor Register. This is according to the Act on the Registration of Vehicles and related notices. We are thus entitled to search the Motor Register for the name and address of the registered primary owners and users of a motorized vehicle.

FAQs Archive - Page 2 of 2

How we handle your complaint

admin2025-06-02T10:59:09+00:00

1) Once we have received your inquiry, our Complaints Department will assess the case and then return our assessment to you in writing. Our handling time is approx. 10 working days, after which you will receive our assessment of the [...]

How we handle your complaintadmin2025-06-02T10:59:09+00:00

When is a fee issued?

admin2023-05-08T08:48:38+00:00

If you do not park according to the terms in a private parking area managed by us, a parking fee will be issued. The parking fee is issued according to the private law rules for parking.

When is a fee issued?admin2023-05-08T08:48:38+00:00

I was only parked shortly

admin2023-05-03T07:40:41+00:00

In areas where both stopping and parking are prohibited, the observation time is 0 minutes. In areas where parking is prohibited, it is normal procedure to observe the car before a charge is imposed.

I was only parked shortlyadmin2023-05-03T07:40:41+00:00

Can I postpone payment?

admin2023-05-08T08:48:18+00:00

No. It is not possible to postpone the payment deadline for an imposed parking fee.

Can I postpone payment?admin2023-05-08T08:48:18+00:00

How to complain

admin2023-05-03T07:30:15+00:00

If you for some reason want to complain about a fee please contact us via the form above. Be as specific as possible and remember to provide us with relevant attachements, ex receits.

How to complainadmin2023-05-03T07:30:15+00:00

Via QR-code

admin2025-06-12T12:46:20+00:00

Scan the QR code on the charge notice using your phone’s camera. Tap the link that appears on your screen and select “Continue to charge form.” Fill out the form with your charge ID, license plate number, and email address, [...]

Via QR-codeadmin2025-06-12T12:46:20+00:00

I wasn’t aware of the parking terms

simon@parkeringskompagniet.dk2024-03-13T09:44:30+00:00

When parking, you as the driver of the parked car has an obligation to find out about the conditions that apply in the area. Your responsibility is to read the signs where you park. If the statutory signs are posted [...]

I wasn’t aware of the parking termssimon@parkeringskompagniet.dk2024-03-13T09:44:30+00:00

What is the law?

simon@parkeringskompagniet.dk2023-05-31T14:12:55+00:00

We manage private parking areas. Private property rights and the Contracts Act apply here, unlike the public parking areas, which are regulated by the provisions of the Traffic Act. An owner of a parking area can, according to general property [...]

What is the law?simon@parkeringskompagniet.dk2023-05-31T14:12:55+00:00

Via bank transfer

simon@parkeringskompagniet.dk2025-06-16T09:50:15+00:00

You can pay by adding the serial number from the fee or your car's registration number as text when transferring to: Bank: Djursland's bank Account information: Reg: 7264 Account: 0001408595 For international transactions: IBAN DK0772640001408595 BIC/SWIFT DJURDK22

Via bank transfersimon@parkeringskompagniet.dk2025-06-16T09:50:15+00:00

When can I expect a reply?

simon@parkeringskompagniet.dk2025-06-02T10:59:35+00:00

We strive towards replying to your complaint within 10 work days. In extra busy periods this might take a little longer. If you received an autoreply when filling in your complaint rest asured that we received it correctly, and you [...]

When can I expect a reply?simon@parkeringskompagniet.dk2025-06-02T10:59:35+00:00