1) Once we have received your inquiry, our Complaints Department will assess the case and then return our assessment to you in writing.

Our handling time is approx. 7 working days, after which you will receive our assessment of the case in writing – we write to the email address you have provided.

2) If you do not agree with our decision on your first complaint, you have the opportunity to get a new assessment of your complaint. You do this by submitting another complaint. Your second complaint must also be submitted in writing via the form exactly like the first complaint.

Once we have reviewed your complaint, you will receive a new decision in writing from us.
Our processing time is approx. 7 working days.

3) If you still do not agree you have the opportunity to submit your complaint to the Parking Complaints Board.
It costs DKK 175 to have your case heard in the Parking Complaints Board. If you are successful, you will get your money back. You can see all the details and submit your complaint via the Parking Complaints Board’s website – www.parkeringsklagenævnet.dk