If you haven’t received a response, it may be due to a high volume of inquiries. We aim to respond to all inquiries within 10 business days, but during busy periods, it may take a little longer.
If you still haven’t received a response, it may be due to an error in the email address you provided. If you received an automatic reply when submitting your complaint, your email address is correct, and we will respond to your inquiry as soon as possible.
Yes, if your complaint has not been upheld by us, you have the option of taking the case to the Parking Complaints Board. It costs 175 DKK, which is refunded if your complaint is upheld. Read more on the Parking Complaints Board’s website –
www.parkeringsklagenaevnet.dk
