Why have I not yet received a response to my complaint?
admin2025-06-02T10:11:33+00:00If you haven’t received a response, it may be due to a high volume of inquiries. We aim to respond to all inquiries within 10 business days, but during busy periods, it may take a little longer. If you still [...]
Why am I still receiving reminders?
admin2023-05-08T08:55:12+00:00If you have paid but are still receiving reminders or reminder fees, it may be due to the following reasons: The serial number was entered incorrectly or not entered at all during payment There is someone else who has paid [...]
There where no fee on my windshield
admin2023-05-14T08:21:58+00:00The first warning letter from the us is just a reminder, which is sent to be sure that the parking fee has been received, as we cannot guarantee that an issued parking fee will remain on the windscreen until you [...]
How we handle your complaint
admin2025-06-02T10:59:09+00:001) Once we have received your inquiry, our Complaints Department will assess the case and then return our assessment to you in writing. Our handling time is approx. 10 working days, after which you will receive our assessment of the [...]
