The front desk can just sort it out
A tablet on the counter, a number plate typed in, and the guest is parked legally. No app to download, no payment, and nobody at the desk needs access to the rest of the platform.
Right now the answer is "sorry, I cannot help with that"
A guest parks, gets a notice, and brings it to the desk. The person standing there has no way to authorise the car after the fact and no way to have prevented it beforehand, so it turns into a phone call, a goodwill refund, and a review. Meanwhile the shop upstairs would happily cover an hour of parking for a customer, if only there were a way to hand it over.
- The desk cannot vouch for a car it knows is legitimate
- Every notice becomes a complaint someone has to unpick
- Tenants want to give parking away and have no mechanism
- Handing out reception logins means handing out the platform
What the desk gets
One screen, locked down to exactly one job, with the rules set centrally by whoever runs the car park.
A permit from a number plate
Country and registration are all that is required. Email and phone are optional, and only used to send the guest a receipt.
Built for a shared tablet
A single screen sized for an iPad on a counter, with autofill deliberately off so one guest never sees the previous guest details.
A login that can do nothing else
Reception is its own kind of user. It gets the kiosk and nothing more, and it cannot be combined with full platform access.
Limits you set centrally
How long a guest permit may run, and whether the desk may choose its own start and end dates, are set once for the site rather than trusted to the person at the counter.
Your name on the screen
The kiosk carries its own logo and its own wording, so it reads as the hotel or the building rather than as a piece of parking software.
Every permit on the record
Anything the desk issues appears in the platform like any other permit, so it can be found, corrected or reported on afterwards.
Three taps, and the car is legal
Step through it as the person at the desk would.
Country and registration
The only required fields. Email and phone sit underneath, marked optional, and exist purely so the guest can be sent a receipt. Nothing is remembered between guests, because a counter tablet is shared.
Getting it onto the counter
No installation and no dedicated hardware. If the desk has a tablet or a browser, it has a kiosk.
Decide the rules
How long a guest permit may last, and whether the desk may pick its own dates.
Create the reception user
A login that only opens the kiosk, separate from anyone who administers the car park.
Brand the screen
Add the logo and the wording the guest should see, so it reads as your building.
Open it on the tablet
Put it on the counter iPad or any browser at the desk. There is nothing to install.
Hand it to the desk
One screen, one job. Training is showing someone where the plate goes.
Let a tenant give the parking away
A shop that wants to cover an hour for its customers does not need to handle money, or to be given access to your platform.
A code against one rule
Each code is tied to a specific tariff rule and carries the price the driver pays instead of the normal one. Set that to zero against a one-hour rule and the hour is free.
Generated and sent
Codes can be generated in bulk, copied, or emailed straight to a recipient in their own language.
Valid when you say
Give a code a start and end date, or leave it open ended. Outside its window it simply will not redeem.
Used once, and traceable
A code is spent on redemption and records the permit it produced, so a code cannot quietly circulate.
Or let the booking system do it
For hotels running Mews, parking does not have to involve the desk at all. When a guest books parking with their room and gives their registration number, the reservation creates the permit on its own, and the permit follows the booking: confirmed, checked out, cancelled. The permit number is written back onto the reservation, so the desk can see it without leaving Mews. The guest arrives already parked, and the kiosk is there for the ones who did not book ahead.
- A reservation becomes a permit without anyone at the desk typing
- Cancellations and changes carry through to the permit
- The permit number appears on the reservation in Mews
- The kiosk stays there for walk-ins and visitors
The desk issues, you stay in control
Everything the kiosk creates is an ordinary permit, which means all the usual handling applies to it.
Corrections where they belong
Wrong plate, wrong day, wrong length: fixed in the platform by someone with the rights to do it, not by the person at the counter.
Permits that need a second look
Permits can be flagged for attention so they land in front of an administrator rather than passing quietly.
Visible in reporting
Guest permits sit in the same reporting as everything else, so you can see how much parking a site is giving away.
Rights that cannot be widened
Reception access is granted deliberately and separately. It is not a reduced administrator, and it cannot be turned into one from the kiosk.
Works well with
Anywhere somebody is standing at a desk
Hotels, offices, hospitals, shopping centres: the same kiosk, with the rules set per site.
Questions about the kiosk
Does the guest need to give an email address?
No. Country and registration are the only required fields. Email and phone are optional and exist so the guest can be sent a receipt, so a guest who does not want to hand over an address still gets a valid permit.
Can the person at the desk see other permits, or the rest of the platform?
No. Reception is its own type of access and it opens the kiosk and nothing else. It cannot be combined with full platform access, so handing a tablet to a summer temp does not hand them your car park.
What stops the desk issuing endless free parking?
The maximum length of a guest permit is set centrally for the site, as is whether the desk may choose its own dates at all. Everything issued is visible in reporting, so the volume is never a surprise.
Do we need to buy a specific tablet?
No. It is a web screen. Any tablet or desk computer with a browser works, and there is nothing to install or maintain.
Can a tenant hand out free parking without access to our system?
Yes, that is what discount codes are for. You generate the codes and give them to the tenant, and the tenant passes them to customers. The tenant never touches the platform.
What if the desk types the plate wrong?
The permit is corrected in the platform by an administrator. The kiosk deliberately cannot edit or delete what it has issued, which is what keeps it safe to leave on a counter.
Give the front desk an answer
Tell us how guests park with you today and we will show you the kiosk on your own site.
